How much will postage cost?
We like to keep things simple, so whatever you order, be it one spool or one hundred, the price will always be £3.50. Unless, of course you are ordering just a wee amount of gift cards or our lovely twool® twine essentials, as these cost us less to send so will only cost you £1.
WE NOW OFFER FREE UK DELIVERY ON ALL ORDERS OVER £60!
Where do you deliver?
We currently only take orders online from addresses within the UK, we are looking at the logisitcs of expanding this, but in the mean time if you'd like to talk to us about ordering from outside of the UK please email us at firstname.lastname@example.org or call us on 0044 (0) 1364 654 467. Remember you will be responsible for the payment of any customs or import duties that those fine chaps at customs decide to add on at any time.
How long will my twool take to come?
Our lovely couriers will be delivering your twool as quickly as possible. We try to deliver all items to you within 5 working days of recieving the order.
How do I return stuff?
We know you'll like twool, but if you need to send anything back for whatever reason then that's no biggy. Just drop us an email at email@example.com or give us a call on 01364 654 467 immediately after recieving your lovely twool to let us know whats wrong and then send it back within 14 days, simple.
Once we recieve the item we will make a full refund for the price of the goods and the original postage costs to the card you purchased it on.