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Legal Gubbins

The Provenance Company makes every attempt to provide a high standard of service. Our terms and conditions are designed to protect both you and us. Your statutory rights are not affected.

Use of The Provenance Company (UK) Ltd Websites

The websites, found under the URLs www.twool.co.uk and shop.twool.co.uk, are operated by The Provenance Company (UK) Ltd and references to “we”, “us” and “our” shall be deemed to be references to The Provenance Company (UK) Ltd. References to “you”, and “your” shall be deemed to be references to person placing an order via the websites.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with, or unclear about, any aspect of these terms then please contact us.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Provenance Company (UK) Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your payment will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you.

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate. Prices and availability of goods are subject to change without notice.

POSTAGE & PACKING

A delivery charge will be added to your order value as appropriate.

For overseas postings please contact us by email info@twool.co.uk or call on 0044 (0) 1364 654 467 to discuss delivery and payment options. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

Delivery & Shipping

We will take all reasonable steps to deliver your order to your door within 28 working days of receipt of order for UK deliveries. However, we will not be under any liability to you in respect of any failure to deliver within this time-scale or on any particular day or dates. All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

Data Protection and Privacy Statement

We are totally committed to protecting your privacy. The personal information which we hold will be held totally secure in accordance with our internal security policy and the law. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information whatsoever to any third party under any circumstances.

We collect information about you for 2 reasons: firstly, to process your order and, second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Furthermore, we will give you the chance to refuse at any time to receive e-mails from us in the future.

The type of information we will collect about you includes:

  • Your name.Address.
  • Telephone number.
  • email address.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us either by phone or email. If you find any inaccuracies we will delete or correct it promptly. If you have any questions/comments about privacy, please do e-mail us at info@twool.co.uk.

Legal Liability

The contracts for the sale of goods or services by The Provenance Company (UK) Ltd from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.

Registered Office & Copyright

Content of The Provenance Company (UK) Ltd websites may not be stored or reproduced in any form whatsoever without the prior written permission of The Provenance Company (UK) Ltd.

The Provenance Company (UK) Ltd is registered in England and Wales No. 7797453

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display through this website all items in our current range. We aim to hold stock of all products listed. Occasionally an item will be out of stock and if this is the case you will be informed at the time the order is taken.

RETURNS POLICY

We are confident that our products have been carefully made and packaged. We hope you will never want to return any product for any reason. However, we are very keen to hear if there are problems with any of our products. Therefore, we ask you contact us immediately if you have any problem with any of our products by email info@twool.co.uk or by telephone 0044 (0)1364 654 467.

If for any reason you're not happy with your items, simply return them to us, in their original packaging within 14 days in order to receive a refund or exchange. You are entitled to a full refund of the cost of the products as well as the refunded standard delivery charge, in accordance with Consumer Contract Regulations 2013.

DISCLAIMER & LIMITATIONS OF LIABILITY

While The Provenance Company (UK) Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Provenance Company (UK) Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While The Provenance Company (UK) Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

The Provenance Company (UK) Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the copyright trademark or registered trademark of The Provenance Company (UK) Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with The Provenance Company (UK) Ltd

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.


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